Share our learnings
All of our long-form thoughts on guest feedback, reputation management, sentiment, and more, collected in chronological order.
Managing your restaurant's online reputation is essential to the success of your restaurant. The problem? Proper reputation management is easier said than done—unless you have one of these top restaurant reputation management software of 2024.
The Akira Team
4 min read
Service mistakes inevitably happen in the restaurant industry. But how you handle them can make or break you. Here are 5 steps to service recovery that every restaurant should follow.
The Akira Team
4 min read
Listen to Paul Barron, Rudy Miick, Paul Molinari and Shereen Qumsieh on the Restaurant Masterminds podcast.
Shereen Qumsieh
Restaurant Masterminds Podcast
Listen to Paul Molinari, Chad Horn and Shereen Qumsieh on the MSMR podcast.
Shereen Qumsieh
MSMR Podcast
In this episode of The Late Night Restaurant Show, hosts Jay Ashton and Domenic Pedulla sit down with Shereen Qumsieh, a seasoned entrepreneur and founder of Akira.
Shereen Qumsieh
The Late Night Restaurant Show
Listen to Angelo Esposito and Shereen Qumsieh talk about simplifying reputation management on the WISK podcast.
Shereen Qumsieh
WISK Podcast
Learn how restaurant reputation management software helps you streamline and optimize the entire guest feedback and online review process—ultimately improving your Google reviews.
Shereen Qumsieh
The Restaurant Technology Guys Podcast
A case-study detailing how Akira helped a well-known burger-chain take charge of their online reputation and see notable improvements.
The Akira Team
4 min read
There are generational differences to finding new restaurants. In this blog, we explore the generational differences in restaurant discovery so you can attract the right guests for your restaurants.
The Akira Team
3 min read
10 restaurant reputation management statistics that highlight just how essential investing in reputation management software is.
The Akira Team
6 min read
An exploration into three major problems hindering restaurants from succeeding at online reputation management and a solution that solves each one.
The Akira Team
4 min read
A breakdown of the new FTC rulings and what each one means for restaurants. Learn tips on how to solicit reviews while still remaining compliant, and some best practices you should start implementing.
The Akira Team
3 min read
Online reputation management is crucial for guest retention. Learn from real-life examples of 3 chain restaurants with great online reputation management.
The Akira Team
4 min read
Learn best practices for responding to bad Google reviews to repair customer relationships and improve your score. Complete with real-life examples.
The Akira Team
3 min read
Gain a detailed understanding of what restaurant sentiment analysis is, why the current process of analyzing restaurant sentiment is broken, and how reputation management software like Akira helps you to create a culture of benchmarking to improve customer experience and maximize ROI.
The Akira Team
4 min read
Learn how restaurant reputation management software helps you streamline and optimize the entire guest feedback and online review process—ultimately improving your Google reviews.
The Akira Team
4 min read
A robust restaurant reputation management solution with features like Net Promoter Score calculation, sentiment scoring, trend analysis, consistency metrics, and prescriptive analytics can significantly enhance customer satisfaction and drive business growth.
The Akira Team
2 min read
Discover how creating a dedicated customer feedback page on your restaurant's website can reveal valuable insights, drive improvements, and foster loyal customer relationships, using Dunkin' as an example of a brand that could benefit from this approach.
The Akira Team
2 min read
Gathering and leveraging customer feedback using a platform like Akira enables chain restaurants to uphold brand standards and safeguard their reputation.
The Akira Team
3 min read
Guest feedback can be a goldmine of information for your business, but it can also be a potential minefield of legal risks. By understanding and implementing a few essential strategies, you can navigate these waters skillfully, ensuring that you're always in compliance with legal standards.
The Akira Team
2 min read
Google Business Profile is a free tool that enables your brand to stand out on Google Search and Maps. Use this quick start guide to get set up with Google Business Profile in no time.
The Akira Team
2 min read
With the explosion of online review platforms and social media, a single negative review can tarnish your reputation and cripple your business.
The Akira Team
4 min read
If someone has something to say about your business, isn't it better to know about it? In today's connected world, this interchange is an opportunity. Let's explore how.
The Akira Team
6 min read
In today's digital age, having a strong online presence is crucial for businesses to attract customers and drive growth. One powerful tool that can help you achieve this is the Google Business Profile. In this post, we dig into everything GBP.
The Akira Team
6 min read
Online reviews have become an essential part of consumers' decision-making process. Let's explore why it is imperative for businesses to actively engage and respond to their Google Reviews.
The Akira Team
2 min read
Reputation marketing is an essential factor for any brand's success. Businesses are now more aware than ever before of the importance of developing positive online reputations. In this post, we outline what you need to know.
The Akira Team
2 min read
Businesses must actively collect guest feedback to offer superior customer experiences and remain ahead in the competitive market. Here are 5 reasons why proactively collecting feedback is advantageous.
The Akira Team
2 min read