Akira Academy: Net Promoter Score (NPS) For Restaurants
A lesson about NPS for restaurants. Learn what NPS is, how it’s calculated specifically for restaurants, and what it looks like in Akira.
The Akira Team
6 min read
Share our learnings
Resources
All of our long-form thoughts on guest feedback, reputation management, sentiment, and more, collected in chronological order.
Akira: Here Are The Fastest Growing Restaurant Chains in 2024
What are the fastest growing restaurant chains in 2024? View our list of the fastest growing restaurant chains by data category.
The Akira Team
3 min read
Reputation Means Everything
Listen to Paul Barron, Rudy Miick, Paul Molinari and Shereen Qumsieh on the Restaurant Masterminds podcast.
Shereen Qumsieh
Restaurant Masterminds Podcast
Reputation Management from AI-to-Zen
Listen to Paul Molinari, Chad Horn and Shereen Qumsieh on the MSMR podcast.
Shereen Qumsieh
MSMR Podcast
The Late Night Restaurant Show
In this episode of The Late Night Restaurant Show, hosts Jay Ashton and Domenic Pedulla sit down with Shereen Qumsieh, a seasoned entrepreneur and founder of Akira.
Shereen Qumsieh
The Late Night Restaurant Show
Simplifying Online Reputation Management
Listen to Angelo Esposito and Shereen Qumsieh talk about simplifying reputation management on the WISK podcast.
Shereen Qumsieh
WISK Podcast
Brands Online Reviews
Learn how restaurant reputation management software helps you streamline and optimize the entire guest feedback and online review process—ultimately improving your Google reviews.
Shereen Qumsieh
The Restaurant Technology Guys Podcast
The Best Restaurant Reputation Management Software of 2024
Managing your restaurant's online reputation is essential to the success of your restaurant. The problem? Proper reputation management is easier said than done—unless you have one of these top restaurant reputation management software of 2024.
The Akira Team
4 min read
A Complete Guide To Service Recovery for Restaurants
Service mistakes inevitably happen in the restaurant industry. But how you handle them can make or break you. Here are 5 steps to service recovery that every restaurant should follow.
The Akira Team
4 min read
Better Reviews: How Akira Helped A Major Burger Chain Boost Their Online Reputation
A case-study detailing how Akira helped a well-known burger-chain take charge of their online reputation and see notable improvements.
The Akira Team
4 min read
Restaurant Trends: How Gen Z & Other Generations Find New Restaurants
There are generational differences to finding new restaurants. In this blog, we explore the generational differences in restaurant discovery so you can attract the right guests for your restaurants.
The Akira Team
3 min read
10 Online Restaurant Reputation Management Statistics You Need To Know
10 restaurant reputation management statistics that highlight just how essential investing in reputation management software is.
The Akira Team
6 min read
Restaurants are Failing at Online Reputation Management. Here's Why.
An exploration into three major problems hindering restaurants from succeeding at online reputation management and a solution that solves each one.
The Akira Team
4 min read
Everything Restaurants Need to Know About The New FTC Ruling on 'Fake Reviews and Testimonials'
A breakdown of the new FTC rulings and what each one means for restaurants. Learn tips on how to solicit reviews while still remaining compliant, and some best practices you should start implementing.
The Akira Team
3 min read
3 Fast-Casual Restaurants With Great Online Reputation Management
Online reputation management is crucial for guest retention. Learn from real-life examples of 3 chain restaurants with great online reputation management.
The Akira Team
4 min read
A Step-by-Step Guide to Responding to Bad Google Reviews
Learn best practices for responding to bad Google reviews to repair customer relationships and improve your score. Complete with real-life examples.
The Akira Team
3 min read
What is Restaurant Sentiment Analysis?
Gain a detailed understanding of what restaurant sentiment analysis is, why the current process of analyzing restaurant sentiment is broken, and how reputation management software like Akira helps you to create a culture of benchmarking to improve customer experience and maximize ROI.
The Akira Team
4 min read
The Secret to Improving Your Google Reviews? Restaurant Reputation Management Software
Learn how restaurant reputation management software helps you streamline and optimize the entire guest feedback and online review process—ultimately improving your Google reviews.
The Akira Team
4 min read
Accurately Measure Your Restaurant's Reputation Using Online Customer Reviews
A robust restaurant reputation management solution with features like Net Promoter Score calculation, sentiment scoring, trend analysis, consistency metrics, and prescriptive analytics can significantly enhance customer satisfaction and drive business growth.
The Akira Team
2 min read
Building a Dedicated Feedback Page for Your Restaurant (and Why Dunkin' Needs One)
Discover how creating a dedicated customer feedback page on your restaurant's website can reveal valuable insights, drive improvements, and foster loyal customer relationships, using Dunkin' as an example of a brand that could benefit from this approach.
The Akira Team
2 min read
Why Actively Collecting Guest Feedback Matters for Large-Scale Chain Restaurants
Gathering and leveraging customer feedback using a platform like Akira enables chain restaurants to uphold brand standards and safeguard their reputation.
The Akira Team
3 min read
Safeguard Your Reputation: How Akira Mitigates Legal Risks for Chain Restaurants
Guest feedback can be a goldmine of information for your business, but it can also be a potential minefield of legal risks. By understanding and implementing a few essential strategies, you can navigate these waters skillfully, ensuring that you're always in compliance with legal standards.
The Akira Team
2 min read
The Restaurant Operator's Quick Start Guide for Setting Up Your Google Business Profile
Google Business Profile is a free tool that enables your brand to stand out on Google Search and Maps. Use this quick start guide to get set up with Google Business Profile in no time.
The Akira Team
2 min read
One Bad Review Away from Disaster: Why Restaurant Reputation Management Matters More Than Ever
With the explosion of online review platforms and social media, a single negative review can tarnish your reputation and cripple your business.
The Akira Team
4 min read
Embracing Transparency: Why Openly Managing Guest Feedback is the Right Approach to Better Reviews
If someone has something to say about your business, isn't it better to know about it? In today's connected world, this interchange is an opportunity. Let's explore how.
The Akira Team
6 min read
The Ultimate Guide to Optimizing Your Google Business Profile
In today's digital age, having a strong online presence is crucial for businesses to attract customers and drive growth. One powerful tool that can help you achieve this is the Google Business Profile. In this post, we dig into everything GBP.
The Akira Team
6 min read
Why Businesses Should Prioritize Google Reviews
Online reviews have become an essential part of consumers' decision-making process. Let's explore why it is imperative for businesses to actively engage and respond to their Google Reviews.
The Akira Team
2 min read
What is Reputation Marketing?
Reputation marketing is an essential factor for any brand's success. Businesses are now more aware than ever before of the importance of developing positive online reputations. In this post, we outline what you need to know.
The Akira Team
2 min read
5 Reasons Why Actively Collecting Guest Feedback Matters
Businesses must actively collect guest feedback to offer superior customer experiences and remain ahead in the competitive market. Here are 5 reasons why proactively collecting feedback is advantageous.
The Akira Team
2 min read