Akira: Features

All-in-one platform

Features

Our state-of-the-art platform leverages advanced technology and industry-leading expertise to monitor, analyze, and effectively manage your digital footprint across various channels.

Review management

Aggregate and Respond to Reviews

Consolidate all your online reviews in a centralized dashboard, making it easy to monitor and respond from a single location. With AI-powered response generation and personalized templates, you can efficiently address all feedback.

Generate more reviews, automatically: Increase your online review volume with automatic, customizable review solicitation campaigns.
Review aggregation from sites that matter: Consolidate reviews from multiple sources, including Google, Facebook, Yelp, and industry-specific review platforms.
Reply with AI or crafted templates: Save time and effort by leveraging AI-powered response generation for crafting personalized review replies.
Auto-reply workflows: Set up automated workflows to handle review responses based on your predefined rules and criteria.
Managed review responses: Collaborate with your team on review responses through a shared inbox and task management system.
Close the feedback loop: Easily identify and follow up on negative reviews, turning dissatisfied customers into loyal advocates.
SPAM detection & violation reporting: Automatically detect and filter out fake, fraudulent, or inappropriate reviews.
Advanced analytics: Gain valuable insights into your online reputation with in-depth analytics and reporting.

Feedback management

Manage Multi-Channel Feedback

Collect and organize feedback from various channels, including your website forms, social media, email, SMS, and online ordering apps. Intelligent workflows and automated sentiment analysis ensure critical issues are promptly addressed.

Unified inbox: Centralize all customer feedback from various channels into a single, easy-to-manage inbox.
Sentiment analysis: Accurately identify positive, negative, and neutral sentiments, allowing you to prioritize critical issues.
Intelligent workflows and automation: Enhance efficiency by minimizing manual intervention and streamlining response processes.
Roles and permissions: Assign specific roles and permissions to team members, ensuring appropriate access and control.
Notifications: Stay informed with real-time notifications for new feedback, critical issues, or escalated cases.
Insights and reporting: Access comprehensive reports and analytics to gain valuable insights into brand performance.
Automatic categorization: Leverage machine learning algorithms to automatically categorize feedback based on predefined topics or themes.
Integrations: Seamlessly connect with popular tools and platforms used by your business, such as POS systems, online ordering software, or marketing automation platforms.

Risk management

Stay Ahead of Potential Risks

Proactively monitor and mitigate potential threats before they escalate with our advanced AI and analytics. Our cutting-edge technology empowers you to identify and address issues swiftly, safeguarding your hard-earned reputation.

Natural language processing (NLP): Employ deep learning algorithms to uncover subtle nuances, identifying potential issues and concerns.
Classification and prioritization: Dynamically assign priority levels to incidents based on their potential impact, ensuring critical issues receive immediate attention.
Tracking and reporting: Uncover trends, patterns, and correlations across diverse data sources, empowering proactive risk management strategies.
Alerting: Receive timely alerts and notifications for critical incidents, enabling swift response and damage control.

Data management

Leverage Data Driven Decision Making

Gain valuable, prescriptive insights into sentiment scores, NPS, and feedback trends across all your locations, empowering you to identify areas for improvement so that you and your team can make informed business decisions.

Net promoter score (NPS) calculation: Measure customer loyalty and satisfaction with automated NPS calculation, enabling you to identify promoters, detractors, and opportunities for improvement.
Sentiment scoring: Gain a deep understanding of customer sentiments by leveraging our sentiment scoring capabilities, enabling you to identify potential issues before they escalate.
Trend analysis: Identify emerging patterns and anticipate potential challenges by tracking changes via our AI-driven trend analysis.
Consistency metrics: Ensure consistent brand experiences across all your locations through our consistency metrics, making it easier to identify and address any deviations swiftly.
Prescriptive analytics: Empower your team with prescriptive insights, providing you with data-driven recommendations to mitigate risks and optimize operations.

Listing management

Optimize Your Online Presence

Your online listings are the digital storefront that guides customers to your doorstep. Akira's listing optimization feature ensures accurate and consistent business information across multiple platforms, helping you attract more customers and enhance your online visibility.

Centralized location database: Consolidate your location data into a single, unified repository for seamless management.
Error detection and notification: Discover how accurate your business listings are across Google, Apple, Bing, and other major sites that matter to your customers.
Data syndication: Propagate your listings to prominent directories, search engines, and mapping platforms seamlessly.
Duplicate detection and merging: Identify and eliminate duplicate or conflicting listings that may confuse potential customers.
Bulk updates and scheduling: Schedule bulk updates to your business information in advance, ensuring timely and consistent data across all digital channels.

Feedback management

Converse with Your Data

Experience the power of conversational data with Akira's AI-powered interface. Simply ask questions in plain language, and our advanced analytics will provide you with valuable insights, empowering you to make data-driven decisions that drive your business forward.

Access on-demand knowledge: Unleash the power of instant knowledge access, empowering you to make informed choices effortlessly.
Multi-turn conversations: Engage in natural, flowing dialogues that mimic human interaction, allowing for nuanced exchanges and deeper understanding.
Domain-specific knowledge: Tap into a vast repository of domain-centric intelligence, empowering you with industry-specific insights and strategies.
Continuous learning: Experience the dynamic nature of continuous learning, where each interaction refines and enhances the system's understanding.

Deploy faster

Get more value from your tools

Choosing Akira as your guide in the digital landscape equips you with the tools and wisdom to navigate the complexities of reputation management. It's a partnership that transforms challenges into opportunities for growth, engagement, and sustained success.