Features

All-in-one Platform

Take your brand reputation to new heights with the help of Akira’s AI-powered capabilities and industry-leading expertise.

Centralized Feedback

Manage Multi-Channel Feedback

Collect and organize feedback from various channels, including your website forms, social media, email, SMS, and online ordering apps. Intelligent workflows and automated sentiment analysis ensure critical issues are promptly addressed.

Unified inbox
Centralize all customer feedback from various channels into a single, easy-to-manage inbox.
Auto-theming
Akira automatically categorizes your feedback and reviews based on predefined topics or themes.
Insights and reporting
Access comprehensive reports and analytics for insights into brand performance.
Integrations
Seamlessly connect with POS systems, online ordering software, or marketing automation platforms used by your business.

Automated Review Management

Aggregate and Respond to Reviews

Consolidate all your online reviews to a single dashboard, making it easy and simple for your team to monitor and respond at scale.

Reply with AI or crafted templates
Akira will quickly craft and personalize review replies for you by leveraging dynamically generated responses or custom templates.
Auto-reply workflows
Save time by setting up automated workflows to handle review responses, based on your predefined rules and criteria.
Review aggregation from sites that matter
Consolidate reviews from multiple sources, including Google, Facebook, Yelp, and industry-specific review platforms.

Listing Management

Optimize Your Online Presence

Your online listings are the digital storefront that guides customers to your doorstop. Ensure accurate and consistent business information across where people search.

Bulk updates and scheduling

Make bulk updates and schedule timely updates for your business information.

Error detection and notifications

Get notified of inaccurate listings across Google, Apple, Bing and other major sites.

Duplicate detection and merging

Eliminate duplicate or conflicting listings that may confuse potential customers.

Centralized Feedback

Stay Ahead of Potential Risks

Proactive monitor and mitigate potential threats with Akira’s predictive learning technology.

Natural language processing (NLP)
Akira uses advanced deep learning techniques to analyze text, looking for subtle details to identify potential issues and concerns.
Dynamic prioritization and classification
Akira continously evaluates incidents in real-time and assigns priority levels based on their potential impact to ensure critical issues receive your immediate attention.
Early detection and tracking reports
Akira looks for trends and correlations across all your data, and alerts you of any potential issues before they escalate.
Timely alerts
Quickly and proactively respond with timely alerts for critical incidents.

Listing Management

Leverage Data Driven Decision Making

Gain valuable insights across all your locations, empowering you to identify areas for improvement and make informed business decisions.

Trend analysis

Identify emerging patterns and anticipate potential challenges.

Prescriptive analytics

Get data-driven recommendations to mitigate risks, optimize operations.

Consistency metrics

Address deviations quickly to ensure consistent experiences across all locations.

Sentiment scoring

Analyze the tone and emotion behind the feedback to truly understand customer sentiment and identify areas for improvement.

Net promoter score (NPS) calculation

Measure customer loyalty and satisfaction with automated NPS calculation and set goals to keep on track.

Theme and Sub Themes

See what themes and sub themes come up most frequently in your guest feedback.

Centralized Feedback

Converse with Your Data

Ask questions naturally, and Akira instantly delivers insightful answers.

On-demand insights with continuous learning
Get instant, actionable insights simply by asking Akira. Each interaction refines Akira's understanding of your data and business context.
Multi-turn conversations
Have conversations with Akira that flow naturally, like chatting with a person, for detailed and nuanced exchanges.
Domain-specific knowledge
Access a wealth of specialized industry insights and strategies so you can make informed decisions effortlessly.

Deploy faster

Get more value from your tools

Choosing Akira as your guide in the digital landscape equips you with the tools and wisdom to navigate the complexities of reputation management. It's a partnership that transforms challenges into opportunities for growth, engagement, and sustained success.

Google Business Profile

Manage your online presence across the Google ecosystem.

Apple Business Connect

Manage your information and listings across various Apple apps and services.

POS Integration

Collect customer feedback and reviews directly from POS transactions.

Online Ordering

Manage customer reviews, feedback, and ratings from online ordering platforms.

Email Routing

Ingest incoming feedback via email and eliminate the need to change online forms.

RAG

Ask questions to receive comprehensive reports, visualizations and insights.

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