Features
The Complete
Guest Experience Platform
Collect, analyze, and act on feedback that drives loyalty and revenue.
Survey Builder
Create Stunning Surveys
Capture valuable insights, improve customer experiences, and streamline feedback loops. Build and share surveys via QR codes, email, or kiosks across multiple locations.
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- Share with ease
- Distribute surveys through QR code, email, or at kiosks to make it simple and convenient for guests.
- Unlimited survey responses
- Collect unlimited responses from all your channels.
- Manage surveys at scale
- Create master surveys to be linked, edited, and applied across multiple locations and touch-points.
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- Card-based interface (Kanban-style)
- Our visual and intuitive form builder simplifies team collaboration and makes it easy to follow along.
- Beautifully branded
- Customize surveys to reflect your brand visually. Optimized for all screen sizes.
- Collaborate in real-time
- Work together on asking the right quesitons with decision makers in the room.
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- Marketing outreach
- Support marketing campaigns and uncover opportunities to enhance guest experiences.
- Customer support
- Follow up on negative reviews with surveys to engage dissatisfied customers thoughtfully.
- Trend analytics
- Analyze survey responses alongside other feedback channels in Akira for a comprehensive view of how your brand is performing.
Centralized Feedback
Manage Multi-Channel Feedback
Collect and organize feedback from various channels, including your website forms, social media, email, SMS, and online ordering apps. Intelligent workflows and automated sentiment analysis ensure critical issues are promptly addressed.
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- Unified inbox
- Centralize all customer feedback from various channels into a single, easy-to-manage inbox.
- Auto-theming
- Akira automatically categorizes your feedback and reviews based on predefined topics or themes.
- Insights and reporting
- Access comprehensive reports and analytics for insights into brand performance.
- Integrations
- Seamlessly connect with POS systems, online ordering software, or marketing automation platforms used by your business.
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- Roles and permissions
- Assign specific roles and permissions to team members, ensuring appropriate access and control.
- Goals and targets
- Align your team by setting goals for your NPS and Sentiment and tracking how we'll you're performing against those targets.
- Notifications
- Stay informed with real-time notifications for new feedback, critical issues, or escalated cases.
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- Intelligent workflows and automation
- Enhance efficiency by minimizing manual intervention and streamlining response processes.
- Sentiment analysis
- Accurately identify positive, negative, and neutral sentiments, allowing you to prioritize critical issues.
Automated Review Management
Aggregate and Respond to Reviews
Consolidate all your online reviews to a single dashboard, making it easy and simple for your team to monitor and respond at scale.
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- Reply with AI or crafted templates
- Akira will quickly craft and personalize review replies for you by leveraging dynamically generated responses or custom templates.
- Auto-reply workflows
- Save time by setting up automated workflows to handle review responses, based on your predefined rules and criteria.
- Review aggregation from sites that matter
- Consolidate reviews from multiple sources, including Google, Facebook, Yelp, and industry-specific review platforms.
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- Managed review responses
- Collaborate with your team on review responses through a shared inbox and task management system.
- Close the feedback loop
- Easily identify and follow up on negative reviews, turning dissatisfied customers into loyal advocates.
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- Generate more reviews, automatically
- Increase your online review volume with automatic, customizable review solicitation campaigns.
- SPAM detection & violation reporting
- Automatically detect and filter out fake, fraudulent, or inappropriate reviews.
- Advanced analytics
- Gain valuable insights into your online reputation with in-depth analytics and reporting.
Listing Management
Optimize Your Online Presence
Your online listings are the digital storefront that guides customers to your doorstop. Ensure accurate and consistent business information across where people search.
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Bulk updates and scheduling
Make bulk updates and schedule timely updates for your business information.
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Error detection and notifications
Get notified of inaccurate listings across Google, Apple, Bing and other major sites.
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Duplicate detection and merging
Eliminate duplicate or conflicting listings that may confuse potential customers.
Risk Detection
Stay Ahead of Potential Risks
Proactive monitor and mitigate potential threats with Akira’s predictive learning technology.
- Natural language processing (NLP)
- Akira uses advanced deep learning techniques to analyze text, looking for subtle details to identify potential issues and concerns.
- Dynamic prioritization and classification
- Akira continously evaluates incidents in real-time and assigns priority levels based on their potential impact to ensure critical issues receive your immediate attention.
- Early detection and tracking reports
- Akira looks for trends and correlations across all your data, and alerts you of any potential issues before they escalate.
- Timely alerts
- Quickly and proactively respond with timely alerts for critical incidents.
AI-Powered Insights and Analytics
Leverage Data Driven Decision Making
Gain valuable insights across all your locations, empowering you to identify areas for improvement and make informed business decisions.
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Trend analysis
Identify emerging patterns and anticipate potential challenges.
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Prescriptive analytics
Get data-driven recommendations to mitigate risks, optimize operations.
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Consistency metrics
Address deviations quickly to ensure consistent experiences across all locations.
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Sentiment scoring
Analyze the tone and emotion behind the feedback to truly understand customer sentiment and identify areas for improvement.
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Net promoter score (NPS) calculation
Measure customer loyalty and satisfaction with automated NPS calculation and set goals to keep on track.
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Theme and Sub Themes
See what themes and sub themes come up most frequently in your guest feedback.
AI-Powered Insights and Analytics
Converse with Your Data
Ask questions naturally, and Akira instantly delivers insightful answers.
- On-demand insights with continuous learning
- Get instant, actionable insights simply by asking Akira. Each interaction refines Akira's understanding of your data and business context.
- Multi-turn conversations
- Have conversations with Akira that flow naturally, like chatting with a person, for detailed and nuanced exchanges.
- Domain-specific knowledge
- Access a wealth of specialized industry insights and strategies so you can make informed decisions effortlessly.
Deploy faster
Get more value from your tools
Partner with Akira to transform your guest experience insights into action. Our tightly integrated platform doesn't just measure feedback, it reveals consistency gaps across your business and delivers the actionable intelligence needed to close them.
Google Business Profile
Manage your online presence across the Google ecosystem.
Apple Business Connect
Manage your information and listings across various Apple apps and services.
POS Integration
Collect customer feedback and reviews directly from POS transactions.
Online Ordering
Manage customer reviews, feedback, and ratings from online ordering platforms.
Email Routing
Ingest incoming feedback via email and eliminate the need to change online forms.
RAG
Ask questions to receive comprehensive reports, visualizations and insights.