Summary

Reputation management has become crucial for restaurants in the digital age, with online reviews significantly impacting success. Shereen Qumsieh, CEO of Akira, emphasizes leveraging AI and data analytics to gain deeper insights from customer feedback, enabling restaurants to identify trends, address issues quickly, and drive innovation. The future of reputation management involves conversational AI interfaces for instant insights, turning customer feedback into a valuable data asset that can improve operations and guest experiences.

Highlights

• Feedback, reviews and listings can have a profound impact on a restaurant's success and local search visibility.
• Leverage AI to gain deeper insights and tell better stories from your customer feedback data.
• Respond to both positive and negative reviews to show you care and are engaged.
• Reputation management has evolved beyond simply maintaining a good star rating.