I have a question for any elder millennials, gen xers and beyond reading this blog. Do you remember the song "Bad Reputation" by Joan Jett?

The famous hook being, "I don't give a damn 'bout my reputation." Yeah, well that's really bad advice for restaurants. Your reputation—both online and offline—is everything.

But managing said reputation is difficult. And if you have multiple locations? It can feel nearly impossible. Unless you invest in the right tools which in this case would be restaurant reputation management software.

Restaurant reputation management software provides an aggregate view of your online listings, guest feedback, and reviews to streamline the response process and easily maintain listing accuracy.

But not all restaurant reputation management is created equal. Some go beyond this, while others fall short.

And since nobody is trying to Joan Jett their way through the restaurant industry, we took the time out to gather a list of the best restaurant reputation management software of 2024 and give you key insights about each.

1. Akira
2. Toast
3. Olo
4. Birdeye
5. SevenRooms

1. Akira

Going to play the nepotism card but hear me out—it's deserved. Our team at Akira has built out the best restaurant reputation management platform in the game. But don't take my word for it, let me show you why.

All of your feedback and reviews organized in one place

Akira leverages state-of-the-art technology to curate all of your offline feedback and online reviews in one place (and if you have multiple locations it's also organized by location):

Streamlined, AI-enabled response management

From there, use AI to streamline response management by prioritizing which order to address feedback in and an option to use AI to generate responses in a timely manner:

Accurate and consistent business information across multiple platforms

Great restaurant reputation management is not only responding to reviews. It's making sure your online listings are accurate so people don't show up when you're closed and get angry.

Google sometimes has a mind of its own when it comes to updating your listing, unless you have Akira to help you override its changes. Manage all of your listings easily in one place, including scheduling updates ahead of time to automatically push out so customers are never left high and dry by inaccurate information.

Real-time, prescriptive insights around restaurant sentiment

Managing your online reputation is part of the reputation management equation. The other part? Taking action on the insights to improve.

This is where Akira's functionality is a real game-changer. It provides real-time insights into your restaurants' sentiment performance:

Understand if a restaurant is in trouble and dig into the story behind it so you can fix it before it becomes a bigger issue.

Our team at Akira knows you're busy running a restaurant. Which is why bringing the data to life in a storytelling format to help you understand exactly where and how you can improve on your quest for 5 stars is our mission.

2. Toast

Toast is arguably the top restaurant POS in the game and now they're dipping their toes into the restaurant reputation management software world with some new features.

They integrated feedback features into their POS so restaurants can collect immediate feedback. They also added reporting functionality so restaurants can analyze performance trends and give constructive feedback.

Akira vs. Toast: Toast only provides restaurants with the ability to collect feedback during the POS transaction. Akira aggregates all of your feedback and reviews from every source into one holistic view. Akira also provides additional features like listing management, real-time sentiment analysis, and AI response assistance.

3. Olo

Olo is a restaurant technology platform that has reputation management software built into it. They help restaurants harness direct feedback and collect insights to improve restaurant sentiment.

Akira vs Olo: While there are many similarities between Akira and Olo, Akira has additional features Olo doesn't, including listing management, AI generated review responses, and restaurant sentiment analysis.

4. Birdeye

Birdeye is a reputation management software company that isn't specific to just restaurants. It helps businesses go digital and manage all of their customer interactions in one place.

Akira vs Birdeye: Birdeye has a great offering for companies looking to go digital and manage online reviews. It's not specific to just restaurants, which is something to consider when choosing restaurant reputation management software. Akira's core offering is for restaurants. We know the unique challenges restaurants face, and what insights you need to improve your customer experience.

5. Tattle

Tattle is a customer experience platform that focuses on improving guest experience and menu insights for restaurants. It curates all of your guest feedback and provides insights on how your restaurant is performing and how you can improve.

Akira vs Tattle: Tattle does a great job with their reputation management insights, but currently doesn't offer listing management.

6. SevenRooms

Sevenrooms is a well-known hospitality CRM that has a reputation management tool in it to help the hospitality industry better understand their guests and integrate feedback for analysis.

Akira vs SevenRooms: SevenRooms has one of the best hospitality CRMs on the market, but its reputation management component just scratches the surface compared to Akira's comprehensive offering. While SevenRooms collects feedback and analyzes responses, it doesn't deal with listing or response management or track for real-time online sentiment.

Final Thoughts: You Need to Give A Damn About Your Reputation

Restaurant reputation management is hard, and it would be nice if you didn't have to care about your online reputation. But that is not today's reality.

94% of consumers base their dining decisions off of online reviews. How is your online reputation holding up? If you're ready to take charge of your restaurant's reputation—let's chat.