Take Your Member Experience
From Par to Ace
Akira’s guest experience platform helps country clubs retain members and maximize revenue through holistic feedback management and insights.
All-in-one platform
Collect feedback at various player and guest touch-points
If you want to improve your golf game you turn to the pros. And if you want to improve your guest experience, you turn to your members and their guests.
- Website & Booking: understand the pre-experience or first point of contact with your guest.
- First Impressions: measure how impactful your first impressions were from drive-up to parking.
- Pro Shop: ensure a friendly experience for check-in, directions and amenities.
- Golf Course: evaluate your core experience to understand if expectations are being met.
- Restaurant: gauge your food quality, hospitality and atmosphere consistency.
- Overall Experience: establish your baseline to identify areas for improvement.
Guest Experience Surveys
Aggregate and respond to guest feedback efficiently and effectively
Akira's customer experience platform collects and organizes all touchpoint feedback into a single dashboard, and creates automated workflows that help you prioritize critical issues and efficiently respond.
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- Unified inbox
- Centralize all customer feedback from various channels into a single, easy-to-manage inbox.
- Auto-theming
- Akira automatically categorizes your feedback and reviews based on predefined topics or themes.
- Integrations
- Seamlessly connect with POS systems, online ordering software, or marketing automation platforms used by your business.
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- Roles and permissions
- Assign specific roles and permissions to team members, ensuring appropriate access and control.
- Notifications
- Stay informed with real-time notifications for new feedback, critical issues, or escalated cases.
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- Intelligent workflows and automation
- Enhance efficiency by minimizing manual intervention and streamlining response processes.
- Sentiment analysis
- Accurately identify positive, negative, and neutral sentiments, allowing you to prioritize critical issues.
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- Intelligent workflows and automation
- Enhance efficiency by minimizing manual intervention and streamlining response processes.
- Sentiment analysis
- Accurately identify positive, negative, and neutral sentiments, allowing you to prioritize critical issues.
AI-Powered Insights and Analytics
Gain real-time guest sentiment insights to continually optimize operations and guest experience
Stay behind the ball, and ahead of guest issues through actionable insights that help you identify potential issues, monitor sentiment trends, and understand what you need to do to deliver world-class guest experiences:
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Trend analysis
Identify emerging patterns and anticipate potential challenges.
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Prescriptive analytics
Get data-driven recommendations to mitigate risks, optimize operations.
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Consistency metrics
Address deviations quickly to ensure consistent experiences across all locations.
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Sentiment scoring
Analyze the tone and emotion behind the feedback to truly understand customer sentiment and identify areas for improvement.
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Net promoter score (NPS) calculation
Measure customer loyalty and satisfaction with automated NPS calculation and set goals to keep on track.
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Theme and Sub Themes
See what themes and sub themes come up most frequently in your guest feedback.
The guest experience matters
Customers Love Us
"Thanks to Akira, managing guest feedback has never been easier. The platform's centralized approach has eliminated manual entry and increased transparency across all our channels. The seamless integration has made it effortless to stay updated on the status of each feedback, ensuring that it's addressed promptly and by the appropriate individuals."
Deliver world-class experiences
on and off the golf-course
