Summary

In Season 2, Episode 47 of the Wisking It All Podcast, Shereen shares her insights on the importance of integrating feedback channels and trend analysis in online reviews, and how Akira's platform helps businesses manage their online presence effectively. She discusses the development of conversational data and how AI can provide unique insights on customer feedback, identifying exceptional experiences and key themes.

Highlights

• Akira delivers insights through engaging narratives, making data easier to understand.
• All feedback is gathered in one platform, streamlining the management process.
• The platform allows restaurants to efficiently handle online reviews.
• AI analyzes feedback to identify key themes and prioritize issues for action.
• Focuses on improving services based on customer feedback and experiences.
• Ensures accurate information across all online platforms to maintain brand integrity.
• Conversational data and querying insights are emerging trends in AI for reputation management.