Summary

In this episode of The Late Night Restaurant Show, hosts Jay Ashton and Domenic Pedulla sit down with Shereen Qumsieh, a seasoned entrepreneur and founder of Akira. They explore the importance of reputation management in the restaurant industry, discussing how AI can streamline the process of responding to online reviews and leveraging feedback for improvement. Shereen shares insights on creating a feedback culture, emphasizing the need for consistent, genuine responses to customer reviews. Tune in to learn how to enhance your brand and build a strong reputation in the hospitality sector.

Highlights

• Importance of engaging with customer feedback for business success.
• Use of AI technology to manage and respond to reviews efficiently.
• Soliciting feedback helps improve overall customer experience.
• Need for training on effective feedback delivery and reception in the restaurant industry.
• Akira streamlines feedback processes and boosts operational efficiency.
• Transparent pricing model and quick deployment of Akira emphasized.
• Leveraging technology enhances customer experiences in the hospitality sector.