One of the biggest problems Fast Food and Quick Service Restaurants (QSRs) face as they expand locations is guest experience.

As a restaurant scales, being able to deliver that seamless, consistent guest experience naturally becomes harder to control.

But here's the problem—guest experience is crucial for restaurant success. 66% of consumers believe a desirable experience is more important than price and convenience.

In order to succeed as you expand, putting an immediate emphasis on guest experience is key. But up until now, there hasn't been an easy way to do that.

That's why we built Akira—to unify guest feedback for in-the-moment insights.

Today, we're excited to announce the launch of our new customer success lessons over at the Akira Academy.

Our NPS for Restaurants course will give you an overview on calculating and improving your restaurant's NPS score using Akira.

But here are 3 ways Akira is helping restaurants benchmark and improve guest experience:

1. Visual NPS Scorecard

Traditional Net Promoter Scores give customers a range of 1 - 10, and ask them to select one number between 1-10 as their response, with 0 being 'not likely at all' and 10 being 'extremely likely'.

But the way restaurants generally receive feedback or reviews is in the traditional "5-star rating" format with comments about what went right or wrong.

Taking this into consideration, Akira's NPS scorecard is a visualization of customer sentiment. We use AI to help us sift through guest feedback to determine your Net Promoter Score, and also provide actionable insights to improve it.

Always know where you stand, and the steps you need to take to create better guest experiences.

2. In-The-Moment Guest Experience Insights

Akira's guest relations management platform gives you real-time insights about how each of your restaurant's locations are performing, based on the influx of feedback and reviews.

This helps restaurants become aware of and work to resolve any problems before they escalate—improving guest sentiment, NPS score, and general experience.

3. Guest Experience Benchmarking

For a long time, restaurants had no solid guest experience benchmarking tool in place. Sure, they had feedback in reviews, but there was no organized system to combine and analyze trends and set benchmarks.

That's the issue Akira solves for. Using our platform, restaurants get a 360° view of all of their feedback and reviews so they can easily set benchmarks and know how to improve.

Akira Academy: Helping You Create Consistent Guest Experiences

Know exactly what your guests are saying about their experiences, so that you can create exceptional ones.

That's the goal of our new Akira Academy—to help you learn everything needed to deliver those seamless experiences that keep guests coming back.

Don'ht let bad guest experiences happen to you. Check out Akira Academy today.