Thank you for using Akira. We build operations tools for the hospitality and golf industries. Our platform helps organizations manage guest experience — including feedback, reviews, and surveys — and facility maintenance — including work orders, asset tracking, vendor procurement, and preventive maintenance scheduling. These Terms of Service ("Terms") govern your use of the Akira platform and related services.

When we say "Company," "we," "our," or "us," we mean Akira Technologies Corp., a Canadian corporation based in Vancouver, British Columbia.

When we say "Services," we mean the Akira platform at app.helloakira.com, our website at helloakira.com, and any related applications, features, or tools we provide — whether accessed through a web browser, mobile device, or QR code scan.

When we say "you" or "your," we mean the organization or individual that holds an Akira account, including any users authorized under that account.

We may update these Terms from time to time. When we make significant changes, we'll update the date at the top of this page and notify account holders by email. By continuing to use the Services after changes take effect, you agree to the updated Terms.

These Terms contain a limitation of our liability.

Account Terms

1. You are responsible for maintaining the security of your account and passwords, and for ensuring that anyone you authorize to access your account does the same. We cannot be liable for any loss or damage resulting from your failure to maintain account security.
2. You are responsible for all activity that occurs under your account, including content posted and actions taken by any of your authorized users.
3. You may not use the Services for any purpose that is unlawful, harmful, or prohibited by these Terms.
4. You must provide accurate and complete information when creating your account and keep that information current.

Payment and Billing

1. Akira is a paid service. There is no free tier or trial period. Pricing is established in your Service Order Form.
2. Your Service Order Form specifies the fees for your subscription and any one-time charges such as onboarding. The Order Form is incorporated into these Terms by reference.
3. Monthly subscription fees are invoiced on the 1st of each calendar month. One-time fees (such as onboarding) are invoiced upon signing of the Order Form.
4. All invoices are due within thirty (30) days of the invoice date (Net 30), unless otherwise specified in your Order Form.
5. If payment is not received within thirty (30) days past the due date, we reserve the right to suspend access to the Services until the balance is paid. We will notify you by email before suspending access.
6. Overdue balances may be subject to a late payment charge of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on the outstanding amount.
7. All fees are quoted in U.S. dollars (USD) and are exclusive of applicable taxes. Where required by law, we will collect and remit taxes on your behalf. Otherwise, you are responsible for any applicable taxes, levies, or duties.
8. Additional courses or locations may be added to your subscription at any time at the per-unit rate specified in your Order Form.

Cancellation and Termination

1. How to cancel. Either party may cancel the subscription with thirty (30) days' written notice. To cancel, email us at [email protected] with the subject line "Cancellation Request." An informal mention in conversation or a support chat does not constitute a cancellation request.
2. What happens when you cancel. If you cancel before the end of a billing period, your subscription remains active through the end of that period. We do not prorate unused time in the final billing cycle.
3. Your data after cancellation. Upon cancellation, your account and data will remain accessible in a read-only state for thirty (30) days to allow you to request a data export (see "Data Ownership and Export" below). After that period, your data will be permanently deleted from our active systems within sixty (60) days. We cannot recover data once it has been permanently deleted.
4. Course reductions. If you wish to reduce the number of courses or locations on your subscription rather than cancel entirely, the same thirty (30) days' written notice applies. Reductions take effect at the start of the next billing period.
5. Termination by us. We reserve the right to suspend or terminate your account if you violate these Terms, fail to pay outstanding invoices after notice, or if your use of the Services poses a risk to other customers or to the integrity of the platform. We will make reasonable efforts to notify you before taking such action, except where immediate action is necessary.

Data Ownership and Export

1. Your data is yours. You retain full ownership of all data you or your users upload, enter, or generate through the Services — including asset records, work orders, vendor information, maintenance logs, guest feedback, survey responses, review data, and any associated photos or documents. We claim no ownership rights over your content.
2. Our license to your data. You grant us a limited license to use your data solely for the purpose of providing and improving the Services. We will not share, sell, or use your data for any purpose outside of delivering the Services to you.
3. Data export. You may request an export of your data at any time by contacting our support team. We will provide your data in a standard machine-readable format (such as CSV or PDF) within a reasonable timeframe. There is no charge for data exports.
4. Data after cancellation. See the "Cancellation and Termination" section above for details on data retention after account closure.

Onboarding Services

1. If your Order Form includes White-Glove Onboarding, we will provide the setup services described in the Order Form, including asset data entry, QR tag production, platform configuration, and virtual training.
2. We will assign a dedicated onboarding specialist and conduct weekly check-ins until your team is fully live on the platform.
3. Onboarding timelines are estimates and depend in part on your team's availability and the completeness of records provided to us. We will work in good faith to complete onboarding as efficiently as possible.
4. The onboarding fee is non-refundable once onboarding work has begun.

Uptime and Reliability

1. We take the availability of the Akira platform seriously. While we do not offer a formal Service Level Agreement (SLA) at this time, we invest in reliable infrastructure and monitor our systems around the clock.
2. Our Services are hosted on Amazon Web Services (AWS) infrastructure in secure, redundant data centers.
3. We may occasionally need to perform scheduled maintenance that could result in brief periods of unavailability. We will notify you in advance whenever possible.
4. We are not liable for downtime or performance issues caused by factors outside our reasonable control, including internet connectivity, third-party service failures, or force majeure events.

Security and Privacy

1. We take the protection of your data seriously. We use industry-standard security measures including encryption of data in transit (TLS) and at rest, regular backups, and access controls.
2. We limit internal access to customer data to employees who need it to provide support or maintain the Services. We do not access your account or data unless:
   • You request support and give us permission to access your account.
   • An automated process encounters an error that requires manual intervention.
   • We need to investigate a potential security threat or Terms violation.
   • We are required to do so by applicable law.
3. Our full data handling practices are described in our Privacy Policy.
4. We use third-party service providers (subprocessors) to help deliver the Services. These providers are bound by confidentiality obligations and are only permitted to process your data as necessary to support the Services.

Intellectual Property

1. The Company owns all rights, title, and interest in the Services — including the platform software, design, documentation, and brand assets. Your use of the Services does not grant you any ownership rights in the platform itself.
2. You may not copy, modify, reverse engineer, or create derivative works of any part of the Services without our written permission.
3. We may use your company name and logo in our customer list and marketing materials (such as our website). If you'd prefer we didn't, just let us know and we'll remove it.

Modifications to the Services and Pricing

1. We continually improve the Akira platform and may add, modify, or remove features over time. We will make reasonable efforts to notify you of significant changes that affect your use of the Services.
2. We may change our pricing structure from time to time. Price changes will not apply to your current subscription term. If we change prices in a way that affects your next billing cycle, we will give you at least thirty (30) days' notice by email.

Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services — even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim.

The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do our best to build a reliable, useful product and to earn your trust through the quality of our work. But using our Services is ultimately a bet on us — and we want to be upfront about that.

Confidentiality

1. Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the Services, including pricing, business plans, customer data, and technical information.
2. Confidential information may not be disclosed to third parties except as necessary to perform obligations under these Terms, with the receiving party's consent, or as required by law.
3. These confidentiality obligations survive the termination of these Terms for a period of two (2) years.

Governing Law and Disputes

1. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
2. Any disputes arising from these Terms or the Services shall be resolved in the courts of British Columbia, and both parties submit to the exclusive jurisdiction of those courts.
3. Before pursuing formal legal action, both parties agree to make a good-faith effort to resolve any dispute informally by contacting the other party directly.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect.

Entire Agreement

These Terms, together with your Service Order Form and our Privacy Policy, constitute the entire agreement between you and Akira Technologies Corp. regarding your use of the Services. They supersede any prior agreements or understandings, whether written or oral.

Questions about these Terms? Contact us at [email protected].