Unify Guest Feedback for
360° Insights
Akira helps multi-unit brands automate their feedback, review and listing management to deliver better insights.
Trusted by leading brands to manage their reputation
Over 200 locations use our tools to better their business. Read our customer stories
The struggle is real
Overwhelmed by the Ever-Growing Demands of Reputation Management?
We understand the challenges you face daily. Keeping up with reviews across multiple platforms, promptly responding to feedback, and identifying potential risks can be overwhelming. It's a constant juggling act that drains your time and resources.
Silos of feedback
Fragmented and isolated channels that hinder effective management of guest feedback.
Inaccurate listings
Inaccurate or incomplete listings that lead to frustrated customers and a loss of credibility.
Unidentified risks
Lack of effective measures to properly identify and address risk lead to loss of customer trust.
No easy insights
Missing valuable insights that could enhance customer experience and inform decision-making.
Why Akira for Restaurants?
Let Akira's all-in-one reputation management platform be your guide. With our state-of-the-art technology and intuitive interface, you can streamline your reputation management efforts like never before.
- Respond to guest feedback promptly to enhance guest satisfaction.
- Engage with Guests
- Manage and improve your restaurant's online reviews and ratings.
- Boost Your Online Image
- Keep your listings accurate across all platforms to attract more customers.
- Streamline Operations
Scaleable
Scalable Listing Management: Your Online Presence, Amplified
With Akira, managing your online footprint becomes an exercise in precision and ease. Our scalable listing management system allows you to update your information once, and see it reflected across the digital world — from Google Business Listings to Yelp and beyond.
This dynamic listing management system saves your team valuable time and effort, ensuring your brand's information is consistent and accurate everywhere your customers look.
Trustworthy
Prescriptive Risk Management: Trust in Every Insight
Akira transcends traditional data analysis by offering trusted, prescriptive insights using her special Pink Stars to alert potential dangers. Our platform not only gathers customer feedback but also identifies potential risks, highlighting issues that demand immediate attention.
With Akira, you are empowered to proactively manage your brand's reputation, preemptively addressing concerns to safeguard your brand's integrity.
Fast
Easy Integrations: Swift and Simple
Integration of Akira into your existing systems is as swift as a ninja's strike, designed to be both stress-free and rapid. All tools are crafted for easy adoption, minimizing the impact on your IT resources and allowing you to concentrate on what you do best — creating unforgettable dining experiences.
Innovative
Voice-Enabled Actions: The Edge of Innovation
Coming Soon!At the forefront of innovation, Akira introduces voice-enabled actions through cutting-edge Conversational AI. Engage with our platform in a more natural, intuitive manner, using your voice to navigate insights and uncover hidden truths.
This innovative approach enriches your platform experience, offering personalized responses and interactions that truly set Akira apart from the pack.
All-in-one platform
Unleash the Power of AI-Driven Reputation Management
We help companies respond to all feedback, fix every listing and get real customer insights for every location, every time.
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Manage Multi-Channel Feedback
- Collect and organize feedback from various channels, including your website forms, social media, email, SMS, and online ordering apps. Intelligent workflows and automated sentiment analysis ensure critical issues are promptly addressed.
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Aggregate and Respond to Reviews
- Consolidate all your online reviews in a centralized dashboard, making it easy to monitor and respond from a single location. With AI-powered response generation and personalized templates, you can efficiently address all feedback.
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Optimize Your Online Presence
- Your online listings are the digital storefront that guides customers to your doorstep. Akira's listing optimization feature ensures accurate and consistent business information across multiple platforms, helping you attract more customers and enhance your online visibility.
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Stay Ahead of Potential Risks
- Proactively monitor and mitigate potential threats before they escalate with our advanced AI and analytics. Our cutting-edge technology empowers you to identify and address issues swiftly, safeguarding your hard-earned reputation.
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Leverage Data Driven Decision Making
- Gain valuable, prescriptive insights into sentiment scores, NPS, and feedback trends across all your locations, empowering you to identify areas for improvement so that you and your team can make informed business decisions.
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Engage with Your Data
- Experience the power of conversational data with Akira's AI-powered interface. Simply ask questions in plain language, and our advanced analytics will provide you with valuable insights, empowering you to make data-driven decisions that drive your business forward.
All-in-one platform
Take Control of Your Reputation Today
Stop letting disjointed feedback channels and unaddressed reviews undermine your reputation. Embrace Akira and unlock the power of streamlined reputation management, intelligent analytics, and proactive risk mitigation.
- An increase in online visibility and customer engagement, drawing more and more repeat patrons to your locations.
- A deeper understanding of customer needs and preferences, allowing you to tailor experiences that exceed expectations.
- A proactive stance on feedback and reviews, showcasing your commitment to excellence and continuous improvement.
The guest experience matters
Customers Love Us
“Thanks to Akira, managing guest feedback has never been easier. The platform's centralized approach has eliminated manual entry and increased transparency across all our channels. The seamless integration has made it effortless to stay updated on the status of each feedback, ensuring that it's addressed promptly and by the appropriate individuals.”
“Akira has made it really easy to manage all my guest feedback in one place. We were so disorganized without it!”
“Love that we can see at a glance what the sentiment was for a guest concern. It makes prioritization really easy.”
“So simple and easy to use. The email forwarding functionality makes it possible to get started without changing forms or modifying any logic on our end.”
“The metrics that we get at a glance are really powerful and make it very obvious where to take action.”
How we work
Guests shouldn't feel like their feedback doesn't matter.
32% of all customers would stop doing business with a brand they loved after one bad experience. Don't have unhappy guests. Let us do the hard work and get you organized.
- 1 Discover your workflow
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We start by diving deep into your unique feedback requirements because we recognize that no two business are alike. Through collaborative discussions and careful listening, we gain insights into your specific needs and pain points.
- 2 Tailor our solution
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Armed with a comprehensive understanding of your workflows, we customize our platform so that all feedback is captured seamlessly. We'll train you and your team on how best to use Akira and we'll even help you import your existing data.
- 3 Generate insightful reports
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Our goal is to deliver actionable data and insights that will help you improve the guest experience. We'll work with you to build reports and dashboards for the different people in your organization.
Ready to streamline your
reputation management?
