Guests Expect Consistency
Can You Measure It?
Akira helps multi-unit brands quantify guest experience and identify opportunities to consistently deliver on your brand promise.
Trusted by leading operators to help deliver on their brand promise
The struggle is real
Inconsistent Guest Experiences Damage Your Brand Reputation
We understand how difficult the guest experience can be to measure across siloed systems. And how frustrating uncertainty about what’s driving guest satisfaction or dissatisfaction can be.
Silos of feedback
Fragmented and isolated channels that hinder effective management of guest feedback.
Inaccurate listings
Inaccurate or incomplete listings that lead to frustrated customers and a loss of credibility.
Unidentified risks
Lack of effective measures to properly identify and address risk lead to loss of customer trust.
No easy insights
Missing valuable insights that could enhance customer experience and inform decision-making.
You Can't Improve What You Don't Measure
Let Akira's all-in-one platform empower you to transform subjective guest experiences into objective data you can act on.
- Gather consistent feedback across all locations through our unified survey platform.
- Collect
- Convert raw data into actionable operational insights through our analytics dashboard.
- Analyze
- Stay ahead of potential issues with proactive monitoring and alerts.
- Monitor
Scaleable
Scalable Listing Management: Your Online Presence, Amplified
With Akira, managing your online footprint becomes an exercise in precision and ease. Our scalable listing management system allows you to update your information once, and see it reflected across the digital world — from Google Business Listings to Yelp and beyond.
This dynamic listing management system saves your team valuable time and effort, ensuring your brand's information is consistent and accurate everywhere your customers look.
Trustworthy
Prescriptive Risk Management: Trust in Every Insight
Akira transcends traditional data analysis by offering trusted, prescriptive insights using her special Pink Stars to alert potential dangers. Our platform not only gathers customer feedback but also identifies potential risks, highlighting issues that demand immediate attention.
With Akira, you are empowered to proactively manage your brand's reputation, preemptively addressing concerns to safeguard your brand's integrity.
Fast
Easy Integrations: Swift and Simple
Integration of Akira into your existing systems is as swift as a ninja's strike, designed to be both stress-free and rapid. All tools are crafted for easy adoption, minimizing the impact on your IT resources and allowing you to concentrate on what you do best — creating unforgettable dining experiences.
Innovative
Voice-Enabled Actions: The Edge of Innovation
Coming Soon!At the forefront of innovation, Akira introduces voice-enabled actions through cutting-edge Conversational AI. Engage with our platform in a more natural, intuitive manner, using your voice to navigate insights and uncover hidden truths.
This innovative approach enriches your platform experience, offering personalized responses and interactions that truly set Akira apart from the pack.
All-in-one platform
Your Guide to Guest Experience Excellence
We provide the tools you need to measure what matters, while you focus on delivering your brand promise.
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Create Stunning Surveys
- Capture valuable insights, improve customer experiences, and streamline feedback loops. Simply build and share surveys via QR codes, email, or kiosks across multiple locations.
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Manage Multi-Channel Feedback
- Collect and organize feedback from various channels, including your website forms, social media, email, SMS, and online ordering apps. Intelligent workflows and automated sentiment analysis ensure critical issues are promptly addressed.
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Aggregate and Respond to Reviews
- Consolidate all your online reviews in a centralized dashboard, making it easy to monitor and respond from a single location. With AI-powered response generation and personalized templates, you can efficiently address all feedback.
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Optimize Your Online Presence
- Your online listings are the digital storefront that guides customers to your doorstep. Akira's listing optimization feature ensures accurate and consistent business information across multiple platforms, helping you attract more customers and enhance your online visibility.
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Stay Ahead of Potential Risks
- Proactively monitor and mitigate potential threats before they escalate with our advanced AI and analytics. Our cutting-edge technology empowers you to identify and address issues swiftly, safeguarding your hard-earned reputation.
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Leverage Data Driven Decision Making
- Gain valuable, prescriptive insights into sentiment scores, NPS, and feedback trends across all your locations, empowering you to identify areas for improvement so that you and your team can make informed business decisions.
- Converse with Your Data
- Experience the power of conversational data with Akira's AI-powered interface. Simply ask questions in plain language, and our advanced analytics will provide you with valuable insights, empowering you to make data-driven decisions that drive your business forward.
All-in-one platform
The Cost of Not Measuring
While your competitors gain insights from every guest interaction, unmeasured experiences leave your brand vulnerable to silent churn and reputation damage. Start measuring your guest experience today!
- An increase in online visibility and customer engagement, drawing more and more repeat patrons to your locations.
- A deeper understanding of customer needs and preferences, allowing you to tailor experiences that exceed expectations.
- A proactive stance on feedback and reviews, showcasing your commitment to excellence and continuous improvement.
The guest experience matters
Customers Love Us
“What gets measured gets done, and Akira helps us measure what matters most - our guest experience. We've moved beyond just collecting data to gaining real insights. Information is information, but insights is golden.”
How we work
Guests shouldn't feel like their feedback doesn't matter.
32% of all customers would stop doing business with a brand they loved after one bad experience. Don't have unhappy guests. Let us do the hard work and get you organized.
- 1 Discover your workflow
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We start by diving deep into your unique feedback requirements because we recognize that no two business are alike. Through collaborative discussions and careful listening, we gain insights into your specific needs and pain points.
- 2 Tailor our solution
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Armed with a comprehensive understanding of your workflows, we customize our platform so that all feedback is captured seamlessly. We'll train you and your team on how best to use Akira and we'll even help you import your existing data.
- 3 Generate insightful reports
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Our goal is to deliver actionable data and insights that will help you improve the guest experience. We'll work with you to build reports and dashboards for the different people in your organization.
See how measurement
drives consistency
