Module
In this module, you will learn about the key metrics used to measure and evaluate guest experience in the hospitality industry. Understanding these metrics will enable you to effectively track, analyze, and improve the quality of service and satisfaction you provide to your guests.
A lesson about NPS for restaurants. Learn what NPS is, how it’s calculated specifically for restaurants, and what it looks like in Akira.
At Akira, we recognize that the feedback you receive in the restaurant industry is much more fluid. And the way you calculate Net Promoter Scores need to adapt accordingly based on current realities.
A lesson about guest sentiment for restaurants. Learn what guest sentiment is, how it’s calculated for restaurants, and what it looks like in Akira.
At Akira, we recognize that the feedback you receive in the restaurant industry is much more fluid. And the way you calculate Net Promoter Scores need to adapt accordingly based on current realities.